#76: Disney-fy Your Business: Lessons in WOWing Your Clients – Vance Morris
What does Disney know about business that most entrepreneurs miss? A whole lot, according to this week's guest, Vance Morris.
Vance is a former Disney leader turned entrepreneur who now owns multiple successful home service businesses—and consults with others on how to wow their customers without breaking the bank. In this episode, we explore how systems, creativity, and a little old-school charm can completely transform your client experience.
We dive into the power of systems and processes, and how they actually create freedom—not limit it. Vance shares the behind-the-scenes wisdom he picked up at Disney (think SOPs, intentional experiences, and yes, ice cream cone replacements) and how he uses those lessons today to make his businesses more efficient, more human, and way more memorable.
You'll learn why creativity thrives on structure, how to design experiences that surprise and delight clients, and how small, thoughtful touches can lead to big returns.
So, if you want to stand out through simple details and without burning out, this episode is for you.
Enjoy!
Takeaways:
- Creativity is essential for maintaining energy in business.
- Disney's success is built on systems and processes that allow creativity.
- Managing customer expectations is key to satisfaction.
- Service providers should focus on building trust with clients.
- Exceptional customer service can differentiate a business.
- Memorable experiences can be created from mundane tasks.
- Old-school tactics like handwritten notes can create lasting impressions.
Here's where you can connect with Vance:
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- Let's connect on LinkedIn:
https://www.linkedin.com/in/anjalordanic/
- You can donate and support this podcast here:
https://www.buymeacoffee.com/freelancebusinessunlocked
Thank you and see you next week!
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